Privacy policy

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Full name
  • Contact details including email address and phone number
  • Shipping and billing address
  • Payment information (processed securely via payment gateways)
  • Order history and preferences
  • Information shared through customer enquiries, reviews, or subscriptions

How We Use Your Information

Your information is collected to:

  • Process and deliver your orders
  • Provide customer support and respond to enquiries
  • Send order updates and shipping notifications
  • Improve our products, services, and website experience
  • Share promotional offers, updates, or marketing communications (only if you opt in)

Customer Reviews & Content

By submitting a review, feedback, or testimonial on our website or through any of our communication channels, you agree that we may:

  • Display your review, name (if provided), and feedback on our website and marketing materials
  • Use customer reviews for promotional purposes, including social media platforms such as Instagram
  • Edit or format reviews only for clarity, grammar, or presentation without changing the original meaning

We may also feature customer content, including tagged posts or shared experiences, on our official social media pages, including Instagram, with proper credit where applicable.

Social Media Usage

We maintain official social media accounts, including Instagram. Content shared by customers (such as tagged posts, reviews, or product photos) may be reposted or published on our social media platforms for marketing and engagement purposes.

If you do not wish for your content to be featured, you may contact us and request removal.

Payment Security

All payments are processed through secure payment gateways. We do not store your full card or payment details on our servers.

Sharing of Information

We do not sell, trade, or rent your personal information. Information may only be shared with trusted third parties such as payment processors and delivery partners for order fulfilment.

Cookies & Website Data

Our website may use cookies to enhance user experience, analyse traffic, and personalise content.

Data Protection

We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us through our website or customer support channels.

Policy Updates

Ena reserves the right to update this Privacy Policy at any time. Changes will be effective once posted on this page.

By using our website, you agree to the terms of this Privacy Policy.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact.enacollections@gmail.com